We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@leil.com.au. Please note that returns will need to be sent to the following address: Level 9 Suite 918/185 Elizabeth St, Sydney NSW 2000

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@leil.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not offer refunds for a change of mind, which is standard across fine jewellery, because each piece is made to order and returned to saleable condition before it can find another home. Your credit note holds its full value for three years and can be used online or in person.

Exchanges
We offer a credit note or exchange on an engagement ring or diamond within 14 days of dispatch. The piece is eligible if it is unworn and undamaged, and is returned with its original packaging and certificate. A lost certificate incurs a replacement fee, so please keep it with the piece.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@leil.com.au.