Refund policy
Returns & Exchanges
Every Leil piece is made with care, and we want you to love it. Here is how returns and exchanges work.
Ready-to-ship pieces
- Gift Guide pieces can be exchanged or returned for store credit. (Timeframe announced on Leil IG page).
- Ready-to-ship engagement rings can be exchanged up to Timeframe announced on Leil IG page.
- Store credit is valid for 6 months from the date it’s issued, and can be used online or in person.
- Pieces must be unworn, in their original packaging, and returned with proof of purchase. For engagement rings, please include the original certificate, as a lost certificate incurs a replacement fee.
Change of mind
We don’t offer refunds for a change of mind.
Made-to-order and bespoke pieces
Made-to-order and bespoke pieces are created especially for you, so they’re not eligible for return, exchange or store credit, unless they arrive faulty (see below).
How to arrange an exchange or return
Email us at hello@leil.com.au with your order details, and we’ll confirm whether your piece is eligible and send you instructions. Please don’t send anything back before we’ve approved it, as items returned without prior approval can’t be accepted.
Approved returns should be sent to:
Level 9, Suite 918, 185 Elizabeth St, Sydney NSW 2000
Return postage is at the sender’s cost. We recommend a tracked and insured service.
Faulty, damaged or incorrect items
Please inspect your order when it arrives, and contact us as soon as possible if something is defective, damaged or not what you ordered. Photos help us put it right quickly. If your piece is faulty, we’ll cover the cost of returning it.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Our pieces undergo extensive Quality check prior to any shipping.
Refunds
Where a refund applies, for example for a faulty item, we’ll email you once we’ve received and inspected your return. Approved refunds go back to your original payment method within 10 business days, though your bank or card provider may take a little longer to post it. If 15 business days have passed since we approved your refund and you haven’t received it, please email hello@leil.com.au.