Every Leil piece is shipped free, fully insured, and sent through a tracked service that requires a signature on delivery. Because our pieces are valuable, the signature must be given by the person named on the order, which is how we make sure it reaches the right hands.

Made to order

Every Leil piece is made to order. Fine jewellery takes one to four weeks to produce, with some pieces available ready to ship, and bespoke commissions take three to eight weeks, depending on complexity and whether a diamond is grown to your specifications or is a natural, ethically sourced stone. Your production time is confirmed when you order, and shipping begins once the piece is finished. Orders are processed Monday to Friday, excluding public holidays.

Within Australia

We ship with Fedex/TNT on a tracked and insured service. Once your piece is on its way, we email you a tracking number so you can follow it to your door. Someone will need to be present to sign for it, and if no one is available, it is held at the nearest post office for collection with photo identification.

Studio pick-up, Sydney

If you are in Sydney, you can collect your piece from our studio. Choose pick-up at checkout, and we will email you when it is ready and arrange a time. Bring the order confirmation and photo identification that matches the name on the order.

International

All international orders are shipped via FedEx Priority Express (CPT Terms), with full tracking and a signature required upon delivery. Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

International orders are subject to import duties, taxes, and customs fees imposed by the destination country. These charges are determined by the local customs authorities and are the responsibility of the recipient. 

Should you wish to obtain an approximate estimate of any import duties or taxes before placing your order, our team is ready to assist. Simply get in touch with us and let us know your destination country, and where possible, we will provide guidance based on the latest available information to help you make an informed decision prior to your purchase.

We currently ship to Australia, New Zealand, the United Kingdom, the United States, Canada, and across Europe, including Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland, along with Hong Kong, Japan, Singapore, South Korea, the United Arab Emirates, and Qatar. If your country is not listed, email hello@leil.com.au and we will arrange delivery where we can.

Getting your details right

Please check that your delivery details are correct at checkout, because we cannot redirect a parcel once it has been dispatched, and an incorrect address may delay or risk your order.

If you have a question about a delivery, email hello@leil.com.au and one of our team members will help you.